HOW TO ORDER PRODUCTS
How to Buy
We have made buying from OolongExpress safe, easy and secure.
At our site you don’t have to fill out a registration form to
shop and buy our products. And with our state of the art
SSL secure site, you can be assured that your credit card
information is protected whenever you place an order.
The Shopping Cart
When you have found the product offering that you wish to
purchase just click a button that looks like this
You
will see this Buy Now Button throughout the website. When
you click on the Buy Now Button you will be taken to your
Shopping Product Page. Here you will see our complete line
of OolongExpress Product choices for you to purchase.
Now
that you are on your Shopping Cart Product page, just choose
which product offerings you wish to purchase and click the Add
to Cart Button that looks like this:
Then you will be taken to the Shopping Cart page where you can
see the items you have now added to your Shopping Cart. A
Shopping Cart is a helpful shopping tool. The Shopping
Cart displays the items you've added to your cart. For
your convenience, you can access your shopping cart contents at
any time by clicking the shopping cart icon:
 View
Cart. It can be found on the upper left hand corner of every
page on our site.
How can I buy multiple quantities of an
item?
If you wish to buy multiple quantities of an item you
have placed in your Shopping Cart, change the number in the
"Quantity" box. Then make sure that you click the "UPDATE
BUTTON" which will confirm your changes.
How do I remove items from the Shopping
Cart?
If you wish to remove an item you have placed in your
Shopping Cart, click the “REMOVE BUTTON” which will confirm your
changes.
Does the total displayed in the
Shopping Cart include shipping and taxes?
No, the total displayed in the Shopping Cart does not
include the cost of shipping and tax. Only products
shipped to a Nevada Address are charged a sales tax which is
7.75%. Shipping charges are always as follows:
|
Shipping & Handling Charges *
|
|
1O DAY TRIAL |
$6.95 |
|
30 DAY SUPPLY |
$9.95 |
|
3 MONTH SUPPLY (BUY 2 GET 1 FREE) |
$12.95 |
|
6 MONTH SUPPLY (BUY 3 GET 3 FREE) |
$14.95 |
|
Your order will be shipped within 72 hours of
order placement.
Shipping Charges reflect shipments with the U.S.
|
You
will be able to view your Total Billing Amount, which includes
Shipping & Handling charges and Sales Tax (only applies to
Products shipped to a Nevada Address), once you have filled out
your Billing Information page and proceed to checkout.
However, it is easy for you to calculate your Shipping &
Handling prior to this, by simply referring to the Shipping &
Handling Charges Chart, as shown above.
After I've added one item to my
Shopping Cart, how do I add another item before I checkout?
You simply Click the ”Shop
for more items” icon and find the item you want on the Shopping
Cart Product Page. Then click the
”Add to Cart” button. You can add as many items as you want
before checkout.
After I've added items to the Shopping Cart, how do I check out?
Just Click the ”Proceed to Checkout” icon 
it's the bottom button at the right. Remember you can
always go back to your Shopping Cart after you have clicked
Proceed to Checkout, should you wish to do so.
Simply click the
 “View
Cart” icon on the Checkout Page and it will always redirect you
back to your Shopping Cart.
ORDERING
PRODUCTS BY MAIL OR FAX
I don’t want to place an order online. Can I just mail in
my order?
Yes
you can mail in your product order. To do so, just click
on the Link to Place A Mail Order Button on the Shopping Cart
Product Page. You then print out this form and use it to
place your order offline. Once you fill out the form, you
can either Mail it or Fax it to OolongExpress. To send by
mail, please mail your completed Mail In Order FormTo:
MAIL TO:
Oolong Express
(under new management)
Or
you can Fax your completed Mail In Order Form to our Fax Line
at:
FAX TO:
(xxx) xxx-xxxx
You
can fax in your order 24 hours per day.
ORDER ARRIVAL
TIME
Most orders are shipped the very same day the order was placed.
(All Orders are shipped within 72 hours or less)
OolongExpress.com does not ship on Saturdays, Sundays or
Holidays. If you choose to cancel your order prior to it
being shipped, we will refund your money immediately.
Delivery Time
Please allow 3-5 business days (excluding weekends and holidays)
for USPS delivery to any one of the 48 contiguous states.
ORDER
CONFIRMATION
Once we receive your order, OolongExpress.com will notify you of
your order confirmation via email to the email address you have
provided us. If you do not receive your order within 7
business days from the day you placed your order, please email
us at our Customer Service Department.
EMAIL CUSTOMER SERVICE AT:
CustomerService@OolongExpress.com.
In your message, always include your Order Number and the date
you placed your Order.
SHIPPING
POLICY
Shipping Methods
OolongExpress.com offers Priority Mail delivery from the United
States Postal Service (USPS) on all orders (except Trial
Size).
Order Arrival Time
Most orders are shipped the very same day the order was placed.
(All Orders are shipped within 72 Hours or
less)OolongExpress.com does not ship on Saturdays, Sundays or
Holidays. If you choose to cancel your order prior to it
being shipped, we will refund your money immediately.
Out of Stock Items
In
the rare instance that an item is out of stock we will notify
you immediately and give you the option of waiting for the
product to be back in stock. If you decide to cancel your order
at this time, we will refund your payment immediately.
Delivery Time
Please allow 3-5 business days (excluding weekends and holidays)
for USPS delivery to any one of the 48 contiguous states.
Our shipping & handling charges for deliveries within the United
States are as follows:
|
Shipping & Handling Charges *
|
|
1O DAY TRIAL |
$6.95 |
|
30 DAY SUPPLY |
$9.95 |
|
3 MONTH SUPPLY (BUY 2 GET 1 FREE) |
$12.95 |
|
6 MONTH SUPPLY (BUY 3 GET 3 FREE) |
$14.95 |
|
Your order will be shipped within 72 hours of
order placement.
Shipping Charges reflect shipments with the U.S.
|
Does the total displayed in the
Shopping Cart include shipping and taxes?
No, the total displayed in the Shopping Cart does not
include the cost of shipping and tax. Only products
shipped to a Nevada Address are charged a sales tax which is
7.75%. Shipping charges are always as follows:
You
will be able to view your Total Billing Amount, which includes
Shipping & Handling charges and Sales Tax (only applies to
Products shipped to a Nevada Address), once you have filled out
your Billing Information page and proceed to checkout.
However, it is easy for you to calculate your Shipping &
Handling prior to this, by simply referring to the Shipping &
Handling Charges Chart, as shown above.
Partial Shipments:
We do not send out partial shipments. Your customer
satisfaction is our highest priority. Therefore it is our
goal to promptly fill and ship out your product orders.
However, in the instance where a product may not be available
for any reason, you will immediately be contacted by phone or
email. You will then be informed of the anticipated
shipping date for the product. You will then have the
option to cancel your order should you decide to do so and
receive a prompt and full refund.
PAYMENT
OPTIONS:
OolongExpress.com accepts Visa, Master Card, American Express,
Discover Card, Checks and Money orders. Checks and Money Orders
must be in US denominations only.
Checks
and money orders are accepted via mail only. Checks and
money orders must clear first prior to product shipment.
You may make your payment through one of the following methods:
1.ONLINE at:
http://www.OolongExpress.com
SALES TAX
Product orders that are shipped to a Nevada address will incur a
7.75% sales tax. All other orders outside of the State of
Nevada are not charged Sales Tax.
MONEY
BACK GUARANTEE RETURN POLICY
60-Day Money-Back Guarantee: We are so confident that you will
be satisfied with your purchase of OolongExpress tea that we
offer you this 60 Day Money Back Guarantee.
TERMS AND CONDITIONS
If
for any reason you are not completely satisfied with your
purchase from OolongExpress.com, your order may be returned
within 60 days of purchase.
-
You must include a written statement indicating why you are
returning the product.
2. In order to receive your refund, you must return
your entire purchase, including any free bonus units you may
have received. This refers to any special promotional
items received for either discount or no cost to you in
conjunction with the purchased items. All boxes must
be returned in their original condition, fully sealed and
unopened with the exception of 1 box per order. This means
that only one box can be returned opened. All other
boxes must be returned unopened and in their original
condition.
3. When taking advantage of a promotional offer, such as Buy
2, Get 1 Free or Buy 3, Get 3 Free, all packages must be
returned in order to qualify for a refund.
4. All packages must be unopened and returned in their
original sealed containers, with the exception of ONE BOX
PER ORDER.
For example, if the order you received consisted of 9 boxes
of OolongExpress tea, then you must return all 9 boxes of
OolongExpress tea. Of the 9 boxes, 8 must be returned
unopened. The remaining 1 box may be returned opened, in
order to qualify for your refund.
5. All Returns must include original shipping label
and packing slip. (We recommend keeping a copy for
your records).
6. All returns must be sent via US Mail. We
recommend using Delivery Confirmation provided by the US
Postal Service.
7. Refunds apply to purchase price only and are
exclusive of any and all Shipping and Handling fees. All
Shipping and Handling fees (including any costs associated
with returning merchandise) are the sole responsibility of
the purchaser and will not be refunded.
8. If you meet these requirements, you will receive a
full refund of your product purchase price (less shipping &
handling).
9. This 60 Day Money Back Guarantee applies to
first-time purchases only. Please allow up to four
weeks in order to process your return and receive your
refund. Approved refunds will be credited back
to the credit card or account on which the charge was made.
Buy 2 Get 1 Free Offer:
The one month free bonus box of OolongExpress tea is only
free with the purchase of a 2 month supply.
Clarification: You cannot return product you purchased and
keep the free bonus product. In order to receive your
refund, you must return all boxes purchased and all boxes
received as free bonus units.
Buy 3 Get 1 Free Offer:
The three free month bonus boxes of OolongExpress tea is
only free with the purchase of a 3 month supply.
Clarification: You cannot return product you purchased and
keep the free bonus product. In order to receive your
refund, you must return all boxes purchased and all boxes
received as free bonus units.
Please Mail Your Products to:
Oolong Express
(under new management)
CREDIT REFUND:
All
credit refunds will be credited back to the credit card or
account on which the charge was made. If a check or money
order was used for purchase, the credit refund will be issued by
check and mailed back to you.
Partial Returns
OolongExpress will not accept partial returns. There will
be no refunds whatsoever for any returns made that do not
include the complete and full return of all units purchased,
including any and all bonus units received.
RETURN
POLICY ON DAMAGED PRODUCTS
In
order to maintain the highest quality standards for Customer
Service, OolongExpress will gladly offer you a full product
replacement at no additional product cost for any product
received which was damaged during shipment. Although
OolongExpress will gladly pay for the shipping charges on your
replacement product, this does not include any expense incurred
by the customer to return damaged product to OolongExpress. In
order to receive your replacement, you must comply with the
following:
1.
We must receive 100% of all products contained within the
damaged shipment.
2.
You must include a written statement detailing the reason for
the return.
3.
You must include a copy of your order receipt.
4.
Please include your e-mail address and phone number so we may
contact you if necessary. If we are unable to contact you, we
may be unable to process the guarantee.
5.
Requests for free replacement for products damaged
during shipment must be received within 10 days of delivery.
6.
Please allow up 3-5 business days for us to process your request
and ship you your replacement products.
7.
All returns must be sent via US Mail. We recommend using
Delivery Confirmation provided by the US Postal Service.
OolongExpress.com will not be held responsible for any items
that are damaged or lost in transit.
PLEASE MAIL ALL RETURNS TO:
Oolong Express
(under new management)
Credit Refund:
All credit refunds will be credited back to the credit card or
account on which the charge was made. If a check or money
order was used for purchase, the credit refund will be issued by
check and mailed back to you.
OUT
OF STOCK ITEMS
In the rare instance that an item is out of stock we will notify
you immediately and give you the option of waiting for the
product to be back in stock. If you decide to cancel your order
at this time, we will refund your payment immediately.
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