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Our Commitment To Privacy
Your privacy is important to us. Please read this notice
so you can better understand our online information practices
and the choices you can make about the way your information is
collected and used. This privacy policy notice is easily
accessed on our website and can be found on our homepage as well
as every webpage on our site.
By visiting OolongExpress.com, you are accepting the practices
described in this Privacy Policy.
Note: You must be 18 years of age or older to purchase products
from OolongExpress.com. or to register to become a member of the
OolongExpress.com website.
OolongExpress takes your privacy very seriously and is committed
to providing our customers with a highly secure environment in
which to make purchases. We care about our customers. We want
our customers to be as comfortable as possible when making
purchases through OolongExpress. Therefore, it is our policy to
never sell, share, trade license or rent your personal
information that is collected on our Website to others.
Terms and Conditions
Please visit and read our Terms and Conditions section which
sets forth the usage, disclaimers and limitations of liability
which govern the use of our website.
The Information We Collect:
This notice applies to all information collected or submitted on
the OolongExpress website. On some pages, you can order
products, make requests, and register to receive materials. The
types of personal information collected at these pages are:
Name
Address
Email address
Phone number
Credit/Debit Card Information
(etc.)
On some pages, you can submit information about other people.
For example, if you order a gift online and want it sent
directly to the recipient, you will need to submit the
recipient's address. In this circumstance, the types of personal
information collected are:
Name
Address
Phone Number
(etc.)
Information from Other Sources
For reasons such as improving personalization of our Service
(for example, providing better product recommendations or
special offers that we think will interest you), we might
receive information about you from other sources and add it to
our account information. We also sometimes receive updated
delivery and address information from our shippers or other
sources so that we can correct our records and deliver your next
purchase or communication more easily.
The Way We Use Information:
We use the information you provide about yourself when placing
an order only to complete that order. We do not share this
information with outside parties except to the extent necessary
to complete that order.
We use the information you provide about someone else when
placing an order only to ship the product and to confirm
delivery. We do not share this information with outside parties
except to the extent necessary to complete that order.
This information is also used internally for the following
purposes:
Process customer orders.
Provide customers with product updates.
Provide customer with order status information.
Your may occasionally receive emails regarding current product
promotions or offerings. You will always maintain the option of
requesting to no longer receive these email updates and or
deleting a registration subscription so as to no longer receive
email updates.
Please note that your instructions will not apply to order
status and confirmation e-mails sent in the normal course of
business, and that such e-mails may also contain promotional
items and offers. Unless you indicate otherwise in the e-mail or
letter you send us, we will continue to provide you with
information that we believe will be of interest about our own
products and promotions and those of other websites and
companies we own or are affiliated with.
If you provide instructions as described above, those
instructions will apply only to communications sent by
OolongExpress.com, not to communications sent by other websites
or by companies owned by or affiliated with OolongExpress.com.
If you are a user of any of those websites and wish to opt-out
in a similar manner with respect to those sites, please go to
those sites, click on the Privacy Policy link or banner and
follow the instructions.
Your instructions to limit the use of your information will be
processed as soon as reasonably practical.
We may offer gift-cards by which you can personalize a product
you order for another person. Information you provide to us to
create a gift-card is only used for that purpose, and it is only
disclosed to the person receiving the gift.
We use return email addresses to answer the email we receive.
Such addresses are not used for any other purpose and are not
shared with outside parties.
We use non-identifying and aggregate information to better
design our website and to share with advertisers. For example,
we may tell an advertiser that X number of individuals visited a
certain area on our website, or that Y number of men and Z
number of women filled out our registration form, but we would
not disclose anything that could be used to identify those
individuals.
We may use third-party advertising companies to serve ads on our
behalf. These companies may employ cookies and action tags (also
known as single pixel gifs or web beacons) to measure
advertising effectiveness. Any information that these third
parties collect via cookies and action tags is completely
anonymous.
We do provide some of our services through contractual
arrangements with affiliates, services providers, partners and
other third parties. We (and our service providers) use your
personal information to operate our sites and deliver services
to you. We must release your credit card information to the
card-issuing bank to confirm payment for products purchased on
this site; and we need to release your address information to
the delivery service to deliver products you purchase from us.
Information we collect is generally used for the following
purposes:
1. To build features that will make the services available on
our site easier to use. This includes faster search requests,
better member support and timely notice of new services and
special offers.
2. To improve our marketing and promotional efforts, to analyze
site usage, improve our content and product offerings, and
customize our sites content, layout, and services. These uses
improve our Services and better tailor them to meet your needs.
3. To resolve disputes, troubleshoot problems and enforce our
Terms and Conditions of Use. At times, we may look across
multiple members or users to identify problems or resolve
disputes, and in particular we may examine your information to
identify members using multiple Member Ids or aliases.
Agents
We employ other companies and individuals to perform functions
on our behalf. Examples include fulfilling orders, delivering
packages, sending postal mail and e-mail, removing repetitive
information from member lists, analyzing data, providing
marketing assistance, processing credit card payments, and
providing member services. They have access to personal and
Sensitive Information needed to perform their functions, but may
not use it for other purposes.
Special Offers and Announcements
We send all new members a welcoming email or other notification
to verify password and username. Active customers and former
customers will occasionally receive information on products,
services, special deals, and a newsletter.
Finally, we never use or share the personally identifiable
information provided to us online in ways unrelated to the ones
described above without also providing you an opportunity to
opt-out or otherwise prohibit such unrelated uses.
There may be instances when required by law, we may be required
to provide personal information. Such personal information would
be disclosed upon receipt of a subpoena, court order or as
cooperation with a law enforcement investigation. Additionally
if we believe that there are any activities that are unlawful
occurring, we reserve the right to report such activities to
appropriate law enforcement agencies.
Online Policy Only
This is an online privacy policy only and applies only to
information collected on our website. This policy does not apply
to any information that may be collected offline.
Cookies and Other Tracking Methods
Cookies are small pieces of information stored on your hard
drive, not on our Site. We use cookies or, in a limited number
of cases, IP addresses, for a number of reasons. First, cookies
allow you to store your password without having to constantly
re-enter it. Second, cookies can also help us to tailor our Site
or a marketing message to better match your needs and interests.
Third, cookies allow us to better understand how users use our
Site, which in turn helps us focus our resources on features
that are most popular with our users. You are always free to
decline our cookies if your browser permits, but some parts of
our Site may not work properly if you do.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and
ensure the correct use of information, we have put in place
appropriate physical, electronic, and managerial procedures to
safeguard and secure the information we collect online.
Secure online ordering We understand how important privacy is to
you and because of this we use state-of-the-art 128-bit
encryption technology to protect your order information. This is
the most sophisticated encryption software method available
today. Your order is always 100% safe and secure. By using
Secure Socket Layer (SSL) encryption technology, we ensure that
your sensitive information is not intercepted during
transmission over the Internet by having our website encrypt the
information prior to transmission.
We take the security of your personal information seriously and
we take every reasonable step to safeguard your personal
information once we receive it. However, as a consumer you
should be aware that transmission of data over the Internet can
never be guaranteed to be 100% secure
Our Commitment To Children's
Privacy:
Protecting the privacy of the very young is especially
important. For that reason, we never collect or maintain
information at our website from those we actually know are under
18, and no part of our website is structured to attract anyone
under 18.
Children’s Online Privacy Protection
OolongExpress.com serves general users of the World Wide Web. We
support and comply with the Children’s Online Protection Act (COPPA)
and we do not knowingly collect information from children under
the age of 18, nor do we share such information with third
parties. Children under the age of 18 may use OolongExpress.com
website or products only with the involvement of a parent or
guardian.
Under Age Ordering
Anyone under the age of 18 years of age who wishes to purchase
products, must have a parent or guardian do so. Any purchase or
attempted purchase by someone under 18 years of age will be
considered fraudulent and OolongExpress.com will not be held
liable.
How You Can Access Or Correct Your
Information
You can access all your personally identifiable information that
we collect online and maintain by calling our customer service
department. We use this procedure to better safeguard your
information.
You can correct factual errors in your personally identifiable
information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take
reasonable steps to verify your identity before granting access
or making corrections.
Changes To Our Policy
If at any time we decide to make changes to our Policy, we will
post these changes on this page. Policy changes will only apply
to collected information after the date of change. This policy
was last modified on July 9, 2007.
How To Contact Us
Should you have other questions or concerns about these privacy
policies, please contact us at:
E-mail:
CustomerService@OoloongExpress.com
Or Write Us:
OolongExpress
(street address)
(city, state zip)
Your Consent
By using our website, you are acknowledging your acceptance of
this Privacy Policy. If and when any changes are made to this
Privacy Policy and you continue to use our website after such
changes, you are acknowledging that you are accepting those
changes and your acceptance of the privacy policy. If you do not
agree with the terms of this Privacy Policy, you should not use
our Website.
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